Welcome to New Cable News, a site dedicated to keeping Pelican Bay residents “up to speed” about the exciting cable and internet improvements being implemented in the Pelican Bay community.
Improving Pelican Bay’s cable and internet was an important decision for the community as improved services are now benefiting every resident far into the future. The move also signifies the continuation of a more than 40-year commitment to ensuring Pelican Bay residents have only first-class amenities at their fingertips.
This site provides the latest updates on recent news about the technology being provided, all to ensure residents are well-informed throughout.
Should you need additional information, then please do not hesitate to contact Summit Broadband Help Line – Exclusively for Pelican Bay Residents:
239-529-1500 , option 1 for a Customer Care Specialist, option 2 for Technical Support, hours of operation 24 hours/day or by e-mail firstname.lastname@example.org
New Residents – Visit our store location to set up a new account with the Service Activation Form. (Proof of ownership will be necessary to set up new service). Visit summit-broadband/contact-us for retail store locations.
Get “In The Know”
Summit Broadband’s Information Channel, located on Channel 128, is a helpful resource that can show you how to take advantage of the many features that are available to you as a customer. From how to register for watchTVeverywhere – allowing you to watch many of the channels you’re subscribed to on your phone, tablet, or other mobile device with an internet connection – to setting up features such as online bill pay and troubleshooting tips, Summit Broadband’s Information Channel keeps you in the know about our services and how they can best work for you.
Summit has exciting news to share with you.
A new Remote Programming Tool has launched. You can now find all the information you need to program your remote in one place.
Go to: https://www.summit-broadband.com/remotes/
Steps to Restore Service:
1. Check your cable connection. If your coaxial (if applicable) or ethernet connections are loose, you may not be able to connect to the Internet.
2. If you have a router, unplug the power from both. Wait two (2) minutes, then plug the power back into the electrical outlet.
3. Reboot your computer and/or device. Many Internet connectivity issues are resolved by shutting down and/or restarting your computer/device.
4. If you have a surge protector, make sure it is plugged in and that it does not need to be reset.
If for some reason the above steps do not resolve the issue, we want you to know of the multiple options in which you can reach one of our customer service representatives.
The Contact Center Team are available to you at 239-529-1500, 24 Hours/day.
Most issues are resolved via trouble shooting and this process also guides our field tech to know what may resulting in the issue. Any time we schedule a tech for a service call, there may or may not be a truck-roll fee applied.
$79.99 – will NOT apply if it is a result of Summit broadband equipment.
$79.99 – will NOT apply if it is our wiring leading up to the home.
Download Summit Broadband’s SBB TechFIX app.
The features of the app will provide you with a new avenue to get assistance when needed.
Thank you for visiting. Please check back in soon.