The Presidents Council Meeting on January 15 marked the beginning of an exciting time at Pelican Bay as the conversion to cable provider Summit Broadband officially commenced. Pelican Bay Foundation Chair Robert Pendergrass and Vice Chair David Cook, alongside Frank Mambuca, SWFL division president at Summit, presented the plans for the community-wide cable and internet upgrade (with optional phone service) taking place over the next 12 months. The three also conducted an hour-long Q & A following their presentations addressing the questions of members in attendance. An estimated 90 percent of Pelican Bay Associations were represented at the meeting.
As of January 21, the Crescent and the Coronado became the first two associations to begin sign-ups for the upgrade to the latest in fiber optic technology. This will ultimately provide all Pelican Bay residents with a greatly expanded package of television and high-speed internet services as well as options to add additional discounted products. The feedback received by the Foundation from owners at both associations regarding the process has been extremely positive.
Though the conversion has just begun, there are a few actions all Pelican Bay residents can take now to prepare for the switch and ensure a smooth transition from their current cable and internet provider to Summit Broadband.
What To Do Now:
- Have copies of current television, telephone and internet bills with you when making your initial contact with Summit; these will help expedite the process and allow Summit representatives to ensure you have a smooth transition.
- Contact Summit Broadband to order your services by choosing to do one of the following:
- Visit the Summit Broadband staff onsite at the Community Center from 9 a.m. – 5 p.m. Monday through Friday.
- Call (239) 529-1500, a number dedicated to Pelican Bay residents only
- Email PelicanBay@Summit-Broadband.com
(Note that this is an initial order which will be verified, and can be modified, prior to the actual installation.)
- Do not cancel any current phone, internet or cable services until your new Summit services are installed.
- Visit the Pelican Bay Foundation web site www.pelicanbay.org to stay up to date on all announcements related to the upgrade.
As Pelican Bay and Summit work together to ensure conversion goes as efficiently as possible, residents may notice the on-going presence of a team of Summit Broadband representatives who are working to guide members through the process.
The dedicated team, led by Summit’s Transition / Implementation Manager Jeanine Sola (pictured above), will be stationed at the Community Center from 9 a.m. – 5 p.m. on Monday through Friday, and will be visible throughout the community for the duration of the project. Members of the Summit team will also visit associations in order to help residents sign up for the services that are best for them. Since the Presidents Council Meeting on January 15, the team has coordinated more than 1,000 sign-ups.
Additionally, the Pelican Bay Foundation has arranged for Summit to provide a $100 credit upon sign up. Customers can use the credit in any way they see fit, such as paying for additional set-top boxes or buying additional services.
Other Important Dates to Remember:
- April 1, 2014: Summit Broadband is offering a $25 incentive credit for residents who sign-up by April 1.
- June 1, 2014: Each Pelican Bay owner should sign up with a Summit Broadband representative before June 1.
As always, costs for the package of TV and internet services that are included in the bulk contract will be included as part of each member’s annual assessment. If a Pelican Bay member has questions about Summit’s services, pricing, or connection schedule, they are encouraged to contact Summit at (239) 529-1500 or PelicanBay@Summit-Broadband.com. If a Pelican Bay member has questions unrelated to Summit’s services, pricing or connection schedule, they are encouraged to reach the Pelican Bay Foundation at (239) 596-6180 or Connect@PelicanBay.org.